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Description
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Shipping
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Refund
🐰 A Cozy Hideout Tunnel Designed for Natural Bunny Behavior
This plush rabbit hideout tunnel combines a raised-edge lounging mat with an arched canopy, creating a flexible structure that can be used as a mat, tunnel, hideout, or castle-style shelter. Rabbits can pass through freely or rest comfortably inside, depending on their preference.
❤️ Why Rabbits Love It
- Arched canopy supports rabbits’ instinct to rest in covered spaces rather than open areas
- Raised sides on the mat create a wrapped feeling many rabbits prefer when lounging
- Removable, two-piece design: the support rods insert into fabric sleeves sewn into the four corners of the mat, allowing the mat and canopy to be used together or separately
- Thick, resilient padding provides warmth and comfort without easily collapsing
- Flexible, multi-use design adapts to different behaviors throughout the day—resting, hiding, or exploring
🏡 Designed for Your Bunny Room
The vibrant orange color with playful carrot and bunny patterns makes this hideout tunnel a bright and cheerful focal point in bunny room setups.
Its arched shape adds structure and personality, making it especially suitable for cozy, lively spaces and as a standout accent within a bunny room.
📏 Product Details
- Mat & Canopy Exterior Fabric: Sherpa-style plush, 100% polyester
- Canopy Lining: Satin lining on the inner side
- Support Rods: Plastic outer layer with flexible metal core
- Base Size: 35 × 37 cm
- Canopy Height: Approx. 28 cm
- Weight: Approx. 575 g
⚠️ Please Note
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When first unpacked, the support rods may need to be gently bent into an arch shape before use.
- The support rods slide into small fabric sleeves sewn into the four corners of the mat. If the hideout is bumped, a rod may slip out of a sleeve, causing the canopy to collapse—simply reinsert the rod to restore the structure.
⚠️Full Shipping Policy
Please read our full Shipping Policy before ordering.
Below is a quick summary.
1️⃣Shipping Destinations & Restrictions
We currently ship to the United States and the United Kingdom only. Some addresses cannot be delivered to, including Hawaii, Alaska, U.S. territories, and APO/FPO/DPO military addresses in the U.S., as well as Crown Dependencies, UK Overseas Territories, and military addresses in the UK.
If an address is confirmed to be undeliverable by our shipping carriers, we will contact you by email. In some cases, the order may need to be cancelled.
2️⃣ Order Processing Time
Orders are typically processed and dispatched within 1-3 business days after it is confirmed.
3️⃣Shipping Methods & Estimated Delivery Time & Shipping Fees
We offer Economy and Standard shipping options for both destinations.
United States
- Economy Shipping: 6–12 business days
- Standard Shipping: 5–8 business days
United Kingdom
- Economy Shipping: 6–10 business days
- Standard Shipping: 3–5 business days
4️⃣Free Shipping
We offer free shipping on orders over $70 USD or £50 GBP. Free shipping applies only to the Economy shipping method. If your order qualifies for free shipping but you prefer to select Standard shipping for faster delivery, a small additional shipping fee will apply.
5️⃣Order Review & Cancellation Rights
Certain orders may be subject to additional review, including but not limited to cases where:
- The shipping address is undeliverable
- The package is overweight or oversize, which results in a higher actual shipping cost than the estimate shown at checkout
- the order is identified as high-risk
In these cases, we will contact you by email. We reserve the right to cancel the order if necessary.
⚠️Full Refund Policy
Please read our full Refund Policy before ordering.
Below is a quick summary.
1️⃣Returns & Hygiene Considerations
Due to the nature of our products, all items are non-returnable and non-refundable unless there is a verified product quality issue.
We specialize in pet products, and once an item has been delivered, we cannot guarantee:
- Whether it has been opened or used
- Whether it has been exposed to bacteria or viruses
- Whether it remains safe for other pets
We also do not feel comfortable reselling returned pet products, as every pet is a beloved family member. We believe most pet owners would also prefer not to use items that may have been previously exposed to other pets, even if they appear unused.
We sincerely appreciate your understanding, as this policy is designed to protect all pets’ health and safety.
2️⃣Product Quality Issues & Refunds
If you receive a product with a verified quality issue, please contact us within 7 days after delivery with your order number and clear photos or videos.
Product quality issues refer to cases where the item:
- Is damaged during shipping (e.g. broken fragile items due to rough handling)
- Is no longer able to perform its intended function
After review and mutual agreement, we may offer a refund or other appropriate solution.
Please note that appearance-related issues do not necessarily qualify as quality defects. For example, textile products may arrive wrinkled or creased due to compression during transit. These wrinkles usually fade over time or after washing. As long as the product’s functionality is not affected, such appearance changes are considered normal and may not qualify for a refund.
3️⃣Unsatisfactory Experience & Support
If you are unhappy with your experience for reasons such as:
- Shipping delays
- Dissatisfaction with products
- Other service-related concerns
please contact us first before leaving feedback or opening a dispute.
We genuinely want to help and are happy to discuss reasonable solutions to address the situation. In some cases, this may include offering store credit which can be used toward a future purchase, or partial refund, to help make up for the inconvenience and improve your experience.








