⚠️Full Shipping Policy

Please read our full Shipping Policy before ordering.

Below is a quick summary.

1️⃣Shipping Destinations & Restrictions

We currently ship to the United States and the United Kingdom only. Some addresses cannot be delivered to, including Hawaii, Alaska, U.S. territories, and APO/FPO/DPO military addresses in the U.S., as well as Crown Dependencies, UK Overseas Territories, and military addresses in the UK.

If an address is confirmed to be undeliverable by our shipping carriers, we will contact you by email. In some cases, the order may need to be cancelled.

2️⃣ Order Processing Time

Orders are typically processed and dispatched within 1-3 business days after it is confirmed.

3️⃣Shipping Methods & Estimated Delivery Time & Shipping Fees

We offer Economy and Standard shipping options for both destinations.

United States

• Economy Shipping: 6–12 business days
• Standard Shipping: 5–8 business days

United Kingdom

• Economy Shipping: 6–10 business days
• Standard Shipping: 3–5 business days

4️⃣Free Shipping

We offer free shipping on orders over $70 USD or £50 GBP. Free shipping applies only to the Economy shipping method. If your order qualifies for free shipping but you prefer to select Standard shipping for faster delivery, a small additional shipping fee will apply.

5️⃣Order Review & Cancellation Rights

Certain orders may be subject to additional review, including but not limited to cases where:

• The shipping address is undeliverable
• The package is overweight or oversize, which results in a higher actual shipping cost than the estimate shown at checkout
• the order is identified as high-risk

In these cases, we will contact you by email. We reserve the right to cancel the order if necessary.

⚠️Full Refund Policy

Please read our full Refund Policy before ordering.

Below is a quick summary.

1️⃣Returns & Hygiene Considerations

Due to the nature of our products, all items are non-returnable and non-refundable unless there is a verified product quality issue.

We specialize in pet products, and once an item has been delivered, we cannot guarantee:

• Whether it has been opened or used
• Whether it has been exposed to bacteria or viruses
• Whether it remains safe for other pets

We also do not feel comfortable reselling returned pet products, as every pet is a beloved family member. We believe most pet owners would also prefer not to use items that may have been previously exposed to other pets, even if they appear unused.

We sincerely appreciate your understanding, as this policy is designed to protect all pets’ health and safety.

2️⃣Product Quality Issues & Refunds

If you receive a product with a verified quality issue, please contact us within 7 days after delivery with your order number and clear photos or videos.

Product quality issues refer to cases where the item:

• Is damaged during shipping (e.g. broken fragile items due to rough handling)
• Is no longer able to perform its intended function

After review and mutual agreement, we may offer a refund or other appropriate solution.

Please note that appearance-related issues do not necessarily qualify as quality defects. For example, textile products may arrive wrinkled or creased due to compression during transit. These wrinkles usually fade over time or after washing. As long as the product’s functionality is not affected, such appearance changes are considered normal and may not qualify for a refund.

3️⃣Unsatisfactory Experience & Support

If you are unhappy with your experience for reasons such as:

• Shipping delays
• Dissatisfaction with products
• Other service-related concerns

please contact us first before leaving feedback or opening a dispute.

We genuinely want to help and are happy to discuss reasonable solutions to address the situation. In some cases, this may include offering store credit which can be used toward a future purchase, or partial refund, to help make up for the inconvenience and improve your experience.